Frequently Asked Questions

Frequently Asked Questions
General Questions
What is Etricity Tuk Tuk?

Etricity Tuk Tuk is an eco-friendly electric Tuk Tuk tour company offering guided experiences in and around Albufeira. We take you to must-see attractions and hidden gems while keeping our carbon footprint low.

Where do your tours start and end?

Our tours start and end at the hotel or Airbnb we pick you up at or meeting point of the Inatel Hotel by fishermanโ€™s beach, but we also offer custom pick-up and drop-off options upon request.

How long are the tours?

Tour durations vary depending on the experience you choose. We offer short trips (around 1 hour), half-day tours, and custom itineraries.

What should I bring on the tour?

We recommend bringing sunglasses, sunscreen, a hat, comfortable shoes, and a camera or phone for photos.

Are the Tuk Tuks fully electric?

Yes! Our Tuk Tuks are 100% electric, making them a sustainable and quiet way to explore Albufeira.

Booking & Pricing
How do I book a tour?

You can book directly through our website using the โ€œBook Nowโ€ button. You can also contact us via phone, WhatsApp, or email for assistance.

Do I need to book in advance?

We recommend booking in advance, especially during peak tourist seasons, to secure your preferred date and time.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and cash payments upon arrival.

Do you offer group discounts?

Yes! We accommodate larger groups and offer special pricing for group bookings. Contact us for details.

Can I customize my tour?

Absolutely! We offer private and customizable tours to fit your preferences. Just let us know what youโ€™d like to see.

Policies & Cancellations
What happens if it rains?

Tours still operate in light rain, but in case of severe weather, we will reschedule or offer a full refund.

What is your cancellation policy?

We offer a full refund for cancellations made at least 24 hours in advance. Last- minute cancellations may be subject to a fee.

Are children allowed on the tours?

Yes, children are welcome! However, they must be accompanied by an adult, and for safety reasons, very young children may need a car seat.

Are pets welcome?

No, for safety reasons, we kindly ask that you leave your pets at home. As much as we love animals, we want to ensure their safety and comfort. In the future, we may explore ways to accommodate pets, but for now, we have to say not at this time!

Safety & Comfort
How many passengers can fit in a Tuk Tuk?

Each Tuk Tuk comfortably seats up to 4 passengers plus the driver.

Is there a weight limit for the Tuk Tuks?

For safety reasons, there is a total weight capacity. If you have concerns, please reach out to us before booking.

Is it safe to ride in a Tuk Tuk?

Yes! Our Tuk Tuks are designed for comfort and safety. Our experienced drivers follow all local traffic regulations to ensure a smooth ride.

Do Tuk Tuks have seatbelts?

Yes, all our Tuk Tuks are equipped with seatbelts for passenger safety

Miscellaneous
Do you offer special event bookings?

Yes! We cater to weddings, birthdays, corporate events, and more. Contact us for special arrangements. Five Tuk Tuks in our fleet and we can take a maximum of 20 people.

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